For over 29 years we’ve been earning the trust of our customers through outstanding service and exacting attention to detail, including a stringent protocol for accepting jewelry for repair. During our “take-in” procedure, we will examine your diamond or gemstone under a microscope and you’ll be invited to look also, so you can see what’s unique about your jewelry. We’ll then note any special characteristics of your diamond or gemstone right on the repair envelope and give you a copy for reference. Repairs are performed on-site so your jewelry never leaves our store. When you return to pick up your jewelry, we’ll re-examine it under the microscope with you and review the notations and characteristics of your diamond or gemstone. Recognizing what’s unique about your jewelry, you’ll be assured that this is the same piece you left in our care.